Building a Customer-Centric Culture: How Aristou’s Customer IT Support Goes the Extra Mile
In a competitive industry where technical expertise is abundant, what is the true differentiator of quality? We’ll give you a hint (or 2) 😉: Companies with a customer experience mindset drive revenue 4-8% higher than the rest of their industries (Bain & Co 2015). According to Microsoft (2016), 97% of customers say customer service is a key differentiator in their decisions. Answer: The quality of customer support. Similarly, IT consultancies that prioritize strong support gain a significant advantage by becoming trusted advisors...
