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Building a Customer-Centric Culture: How Aristou’s Customer IT Support Goes the Extra Mile
In a competitive industry where technical expertise is abundant, what is the true differentiator of quality? We’ll give you a hint (or 2) 😉: Companies with a customer experience mindset drive revenue 4-8% higher than the rest of their industries (Bain & Co 2015). According to Microsoft (2016), 97% of customers say customer service is a key differentiator in their decisions. Answer: The quality of customer support. Similarly, IT consultancies that prioritize strong support gain a significant advantage by becoming trusted advisors...
Cash Flow Chronicles: The Power of Effective Invoicing (InvoiceNow)
What precedes getting paid? The submission of invoice. We all know this to be true- cash flow is the lifeblood of businesses. It’s the foundation that enables you to cover financial obligations promptly, from inventory purchases, loans, vendor payments and staff salaries etc. However, if your traditional invoicing method has gaps or inefficiencies, it can negatively impact your cash flow leading to challenges managing business expenses. A way to fulfill these invoicing challenges is e-invoicing, specifically through solutions like InvoiceNow. By...
The future of manufacturing in 2023 and beyond: Four trends shaping the industry
The manufacturing industry is a constantly evolving industry experiencing a profound transformation, driven by rapid technological advancements and shifting consumer demands. As we step into 2023 and beyond, it becomes increasingly evident that the future of manufacturing is not a distant vision but a tangible reality. Industry leaders and innovators are embracing cutting-edge trends that are shaping the landscape and revolutionizing traditional processes. In today’s blog post, we dive into 4 major trends that are currently shaping its future and the...
Why Power BI is the future of data analytics for Social Media Agencies
In the fast-paced world of social media chatter, data reigns supreme. With so much content and so little time, how does one accurately and effectively find out what’s working, what’s not working and why? Well as the title suggests, let us introduce you to the future of data analytics: Power BI. Power BI, Microsoft's cloud-based business analytics service, is quickly becoming the preferred data analytics tool for social media agencies. Just a recap (if you don’t already know), Power BI is...
Preventing ERP Software Failures: The Importance of User Acceptance Testing (UAT) for Successful ERP Implementation
What do you call the final check that ensures your software won't make users retch? Hint: It's the last step before release, and it's all hands on deck. Answer: UAT, aka: User Acceptance Testing. UAT is the critical process of testing your ERP software like Business Central with real users to ensure it meets their needs and expectations. According to Gartner, ERP implementations' failure rates can exceed 75%. McKinsey estimates that more than 70% of all digital transformations fail. Understanding some of the...
COVID-19’s effect on the IT industry and technological advancements.
As the second quarter of 2023 creeps up upon us (yikes), the critical question has become: "Are we out of the woods yet?" While COVID-19 has ravaged the world for over 2 years, the pandemic has had a significant impact on the global economy leading to changes in the way businesses operate, communicate and serve their customers. COVID-19 has drastically accelerated the adoption of technology by SMEs in Singapore, driving significant changes in the IT industry. A recent survey (2020) of...
5 Benefits of Integrating Microsoft Business Central with Office 365
What’s a better combination besides peanut butter and jelly? BC and Office 365. In today's fast-paced business world, it's essential to have seamless integration between different software solutions to ensure efficient workflows and productivity. Microsoft Business Central and Office 365 are two powerful tools that can work together to provide several benefits for businesses. Integrating Microsoft Business Central with Office 365 provides a range of benefits for businesses that use both platforms. Microsoft has designed its various products to best suit every...
Support has ended for NAV in 2023 – Here’s what it means and why you should upgrade to BC
Are you a user of Microsoft Dynamics NAV 2017 or an earlier version? If so, you don’t want to skip this blog post! The recent update of Dynamics NAV versions removing mainstream Microsoft support as well as Dynamics NAV 2013 and 2013 R2 from 10th January 2023 is no news to us all. From there, your Dynamics NAV instance will receive security updates only until the end of the extended support period and no Dynamics NAV version will longer receive updates. However,...
What to expect from the latest Microsoft Dynamics 365 Business Central Update: 21.3 online 2022 release wave 2
Would you like to know what has changed in Business Central v21.3 release wave 2? Below you'll find an overview and relevant links to what has been done on hotfixes and regulatory features in this update. These updates bring new features and improvements to Business Central, ensuring that the extension remains the business reporting extension of choice for our precious Business Central users- a.k.a, you. 😉 Here, you’ll find all the details about the improvements and enhancements that the latest updates...